Power Virtual Agents

Build intelligent chatbots, easily!     

Build intelligent chatbots rapidly to engage with your customers and employees. Coding not required.

Build the assistance you need at scale.

Create sophisticated, AI-powered chatbots at scale that can resolve common issues and answer questions around the clock.

• Easily create your own chatbots. Create and manage powerful chatbots—without the need for code or AI expertise—with an easy-to-use graphical interface.

• Take control. Easily integrate your chatbots with the products and services you use every day. Look up records, personalize conversations, hand off conversations to live agents, and call APIs. Choose from hundreds of prebuilt connectors, build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.

• Build intelligent bots. Get suggestions on which topics to build, create rich, personalized conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.

Empower your employees to build chatbots.

Your employees know the work and the day-today processes best. Empower them to build chatbots to quickly automate frequently asked questions and common business processes for HR, service desk, and other scenarios—at no extra charge—within Microsoft Teams.

Chatbot helps drive organizational wide productivity

Organizations gained productivity and reduced the operational burden on HR and helpdesk employees using bots, like those built with Power Virtual Agents technology, and Microsoft Teams.